ESTHETICIAN

The Esthetician administers professional facials, waxing services and a selection of body treatments to our guests.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
• Perform 30, 50 and 80-minute massage services
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
• Actively promote home care regiments, meeting minimum retail to service sales goals of 40% after completion of one year.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Adhere to Bella Santé room and spa standards by performing prep work and properly clean and restock room as required and complete Star duty when assigned.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Possess ability to work without direct supervision and contribute to a culture of peer accountability.
• Maintain a positive attitude and uphold company core values and Bella Santé commitment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Follow up with a minimum of 16 guests per month via e-mail or phone.

EDUCATION/LICENSES/CERTIFICATIONS:

This position must hold and maintain a current Massachusetts state license.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• If an offer is made, employment may be contingent upon the successful completion of a CORI check.
• Possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques.
• Possess ability to work without direct supervision and contribute to a culture of peer accountability.
• Ability to work well independently and as part of a team.
• Enjoy working with people and possess a friendly and outgoing personality.
• Be flexible with your schedule, supporting the needs of the spa.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Capacity and commitment to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
  
  

REQUIRED SERVICES TO BE PERFORMED:

• All Facial Services on menu unless otherwise determined by Spa Director and Corporate Esthetic Director.
• All Wax Services, including all body waxing (Brazilian, LA Bikini, and Bikini Waxing) unless otherwise determined by Spa Director and Corporate Esthetic Director.
• All Body Treatments unless otherwise determined by Spa Director and Corporate Esthetic Director.

SUPERVISORY RESPONSIBILITY:

This position has no direct supervisory responsibilities.

PHYSICAL DEMANDS:

• Stand for long periods of time.
• Repeat same movements.
• Use their hands to handle, control or feel objects, tools or controls.
• Use fingers to grasp, move or assemble very small objects.
• Use one or two hands to grasp, move or assemble objects.

TRAVEL:

Local travel to meetings and training may be required.

PERFORMANCE STANDARDS:

Performance will be discussed with the Spa Director on a regular basis