DO I NEED TO MAKE A RESERVATION?
While we always try to accommodate walk ins, we do recommend you make a reservation to guarantee an appointment at the time that you wish. Appointments are subject to availability and we’re often much busier on the weekends. We’re also happy to take group reservations, but we suggest giving us a call several weeks in advance to ensure you get exactly what you’d like.
WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?
Please plan to arrive at least 15 minutes prior to your appointment so you have time to change, get settled, and fill out any necessary paperwork.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
Since treatments are reserved especially for you, please make any cancellations 48 hours prior to your appointment in order to avoid being charged in full.
WHAT SHOULD I WEAR DURING MY MASSAGE?
It’s completely a matter of personal preference. Many guests choose to disrobe completely, whereas others prefer to leave their undergarments on. Either way, our massage therapists are professionally trained to keep your body entirely covered throughout the massage—aside from the area being worked on—to ensure your privacy.
WHAT IF I HAVE A SPECIAL HEALTH CONDITION OR NEED?
Please notify us upon making your appointment and be sure to also communicate with your massage therapist or technician prior to treatment, if you have any medical conditions he or she should know about. We will happily accommodate the treatment(s) to meet your needs. Please note that pregnant women or individuals with high blood pressure should avoid body wrap treatments and the steam room. And as always, if you have any health questions or concerns about a spa treatment, please consult with your physician prior to your appointment.
WHAT IF I'M UNCOMFORTABLE DURING MY TREATMENT?
If anything at all interferes with your comfort during your treatment, please don’t hesitate to let us know. Whether it’s the temperature of the room, the pressure of the massage, or absolutely anything else, our team is here to cater entirely to you and we want to ensure you have the best spa experience imaginable.
WHAT IS CUSTOMARY WHEN IT COMES TO TIPPING?
Most guests choose to leave 20% gratuity for spa treatments, but it’s entirely up to you. Though cash gratuity is preferred, it can easily be added to your credit card. Gift Cards cannot be used towards gratuity. If you have any additional questions regarding gratuity, please don’t hesitate to ask our spa concierge for guidance.
I'M PREGNANT. WHAT SERVICES CAN I ENJOY?
Our spa offers many services that are both safe and relaxing for expecting mothers. A spa concierge will be happy to assist you in picking out the perfect treatment(s).
In order to ensure the safety of children and the enjoyment of all guests, we ask that parents or guardians make other arrangements for children while they are receiving services. A signed parental consent is required for children under the age of 18 receiving any spa services.
AGE GUIDELINES FOR SPA TREATMENTS
Guests 13+ must have a parent or guardian on premise or their parent or guardian must sign a treatment consent form for spa treatments, with the exception of massage. Guests must be 18+ to receive massage services.
DO YOU HAVE GIFT CERTIFICATES?
Bella Santé Spa gift certificates are available for any amount and are redeemable for Bella Santé spa services and products. You can purchase gift cards online or in-store at any of our three Spa locations, as they are transferrable across all sites. *Gift Cards cannot be used towards gratuity.
WHAT IS A PRE-BOOK DISCOUNT?
The pre-book discount is the 10% discount we offer on your next full 50 or 80 minute service that you book upon checking out of your current appointment. By rebooking/pre-booking before you leave, you will receive 10% off your next 50 or 80 minute service appointment.
WILL I STILL RECEIVE MY PRE-BOOK DISCOUNT IF I RESCHEDULE MY APPOINTMENT?
No, the 10% pre-book discount will only apply if you keep the upcoming appointment date as originally scheduled on. If you cancel from the original date or reschedule to another day, the discount will fall off (is removed) and will no longer be applied to the newly rescheduled appointment.