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Refund policy

Return Policy
Products may be returned within 14 days of receipt product order. If 14 days have gone by since you received your order, unfortunately we can’t offer a refund or exchange.

In addition, we will not accept a return of products which have been used or damaged. Product must be returned in the same condition that you received it, in the original packaging. Obviously, in cases of bad reaction, the product may be returned. However, we will not refund any returned products which are less than half full.

Additional Non-returnable Items:
Gift Cards are non-returnable and non-refundable.

Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
If you need to exchange an item, please call us at 617-424-9930 or send us an email at newbury@bellasante.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at newbury@bellasante.com.

Shipping
To return your product, send your product(s) to: Bella Sante, 38 Newbury Street, Boston, MA 02116

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.