Terms and Conditions

Last updated: July 27, 2026

Overview

This website is operated by Bella Santé Day Spa Med Spa (“Bella Santé,” “we,” “us,” or “our”). Bella Santé provides this website, including the information, features, appointment-booking tools, products, gift cards, services, and other resources available through it, subject to your acceptance of these Terms of Service (“Terms”).

These Terms apply to your access to and use of our website, your purchase of products, gift cards, packages, memberships, or other offerings, and your booking or receipt of spa, salon, wellness, aesthetic, and med spa services from Bella Santé.

By visiting our website, scheduling an appointment, purchasing something from us, creating an account, or otherwise using our website or services, you agree to be bound by these Terms and by any additional policies referenced in them, including our Privacy Policy and any applicable return, shipping, appointment, cancellation, membership, package, gift-card, or treatment policies.

Please read these Terms carefully before using our website or purchasing or receiving services from Bella Santé. If you do not agree to these Terms, you should not access the website, make a purchase, book an appointment, or use our services.

We may update these Terms periodically by posting a revised version on this page. The “Last updated” date above indicates when the Terms were most recently revised. Your continued use of the website or our services after revised Terms are posted constitutes your acceptance of those revisions to the extent permitted by law.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer certain products and services online. Appointment scheduling, payment processing, communications, and other website functions may be provided through Shopify or other third-party service providers.

SECTION 1 — ELIGIBILITY AND ACCEPTABLE USE

By using this website or purchasing from Bella Santé, you represent that you have reached the age of majority in your state of residence or that you are using the website with the involvement and permission of a parent or legal guardian.

Certain Bella Santé services may have separate age restrictions. A parent or legal guardian may be required to provide written consent or attend an appointment when services are provided to a minor. Bella Santé may decline to provide a particular service to a minor, even with parental consent, when doing so is required by law, professional standards, manufacturer instructions, safety considerations, or Bella Santé policy.

You may not use our website, products, or services:

1. For an unlawful, fraudulent, or unauthorized purpose;
2. In a manner that violates any applicable law or regulation;
3. To infringe the intellectual-property or privacy rights of another person;
4. To transmit viruses, malware, destructive code, or harmful material;
5. To interfere with the security or operation of the website;
6. To collect information about other users without authorization; or
7. To misrepresent your identity, age, payment information, health information, or eligibility to receive a service.

We may suspend or terminate access to the website or refuse a transaction when we reasonably believe these Terms have been violated.

SECTION 2 — APPOINTMENTS AND SERVICE POLICIES

Appointments are subject to availability and are not guaranteed until confirmed by Bella Santé. Appointment times, service durations, provider availability, and treatment locations may change when reasonably necessary.

You agree to provide accurate contact information when scheduling an appointment so that we can send confirmations, reminders, updates, or notices concerning your appointment.

Bella Santé may maintain separate policies addressing:

1. Appointment deposits;
2. Credit cards held on file;
3. Cancellations and rescheduling;
4. Late arrivals;
5. Missed appointments;
6. Same-day changes;
7. Group reservations;
8. Service adjustments;
9. Gratuities;
10. Consultation fees; and
11. Charges associated with late cancellations or missed appointments.

The policy disclosed to you when you make a reservation will apply to that reservation. By booking an appointment, you authorize Bella Santé to apply any disclosed deposit, cancellation, late-change, or missed-appointment charge in accordance with that policy and applicable law.

Arriving late may shorten the time available for your service so that appointments scheduled after yours are not delayed. The full scheduled service price may still apply when a service must be shortened because of a late arrival.

Bella Santé may cancel, modify, postpone, or decline an appointment when reasonably necessary because of provider availability, equipment issues, safety concerns, weather, emergencies, incomplete forms, medical considerations, inappropriate conduct, or other circumstances affecting our ability to provide the service safely or appropriately. When Bella Santé cancels a prepaid service, we will address the affected payment in accordance with the applicable policy and law.

SECTION 3 — HEALTH INFORMATION, CONSULTATIONS, AND TREATMENT ELIGIBILITY

Spa, salon, wellness, aesthetic, and med spa services may not be appropriate for every individual. Before receiving a service, you agree to provide complete and accurate information about matters that may affect your treatment, including, when relevant:

1. Medical conditions;
2. Allergies and sensitivities;
3. Medications and supplements;
4. Pregnancy or nursing;
5. Recent procedures or treatments;
6. Skin conditions or infections;
7. Injuries;
8. Implanted devices;
9. Prior reactions;
10. Current symptoms; and
11. Other information requested on consultation or consent forms.

You are responsible for updating Bella Santé if this information changes.

Bella Santé may require a consultation, medical evaluation, provider authorization, consent form, patch test, or other screening before providing a service. Completing a booking or purchasing a service does not guarantee that you will be eligible to receive it.

We reserve the right to postpone, modify, or decline a service when a provider determines that it may not be appropriate or advisable based on the information available, applicable professional standards, product or device instructions, or safety considerations.

You should follow all preparation and aftercare instructions provided in connection with a service. Contact an appropriate healthcare professional promptly if you experience a medical concern or unexpected reaction.

SECTION 4 — INFORMATIONAL AND MEDICAL DISCLAIMER

The information available through this website, including information about treatments, products, wellness, skincare, hair care, beauty, or aesthetic concerns, is provided for general informational purposes.

Website content is not a substitute for an individualized consultation, diagnosis, treatment plan, or advice from a qualified healthcare professional. Viewing the website, submitting an inquiry, or communicating with Bella Santé online does not by itself create a provider-patient relationship.

Some services may be provided by licensed healthcare professionals and may require separate consultation and informed-consent documentation. Any treatment-specific consent form or instruction provided by a Bella Santé professional supplements these Terms. When a treatment-specific document conflicts with a general statement on the website, the treatment-specific document will control with respect to that treatment.

Do not use the website to seek emergency medical assistance. In a medical emergency, call 911 or obtain immediate medical care.

SECTION 5 — RESULTS, RISKS, AND INDIVIDUAL EXPERIENCES

Results from spa, salon, wellness, skincare, body, hair, aesthetic, and med spa services vary among individuals. Bella Santé does not guarantee a particular outcome, duration of results, level of improvement, or suitability of a service for every person.

Descriptions, photographs, testimonials, reviews, examples, and before-and-after images are provided for informational or illustrative purposes. They do not promise that another client will receive the same outcome.

Services and products may involve risks, sensitivities, temporary effects, reactions, or complications. Relevant risks and alternatives may be addressed during consultation or in a separate consent form. Your decision to proceed with a service should be based on your individual consultation and the information provided for that service.

SECTION 6 — PRODUCTS AND ONLINE PURCHASES

Certain products and offerings may be available online, at Bella Santé locations, or both. Availability may be limited and may vary by location.

We make reasonable efforts to display product descriptions, packaging, colors, sizes, ingredients, images, and other information accurately. However:

1. Screen displays may not reproduce colors exactly;
2. Packaging or formulations may be changed by a manufacturer;
3. Images may be illustrative;
4. Product descriptions may contain inadvertent errors; and
5. Availability may change without notice.

You should review the product label, ingredients, instructions, warnings, and manufacturer information before use. Discontinue use and seek appropriate advice if you experience a concerning reaction.

Bella Santé may limit purchase quantities, decline or cancel orders, discontinue products, or restrict sales when reasonably necessary. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. We may cancel an order because of inventory limitations, pricing errors, suspected fraud, payment issues, shipping restrictions, or other legitimate business reasons.

When we cancel an order after payment has been collected, we will issue any refund required by the applicable policy and law.

SECTION 7 — PRICES, FEES, PROMOTIONS, AND PAYMENT

Prices for products and services may change without notice, except that a change will not retroactively alter a completed purchase unless otherwise permitted by law.

The applicable price, mandatory charges, and material purchase terms will be disclosed before you complete a transaction. Taxes, shipping charges, gratuities, optional enhancements, or other charges may be added when applicable and disclosed.

You agree to provide current, complete, and accurate billing, payment, contact, and account information. You represent that you are authorized to use the payment method submitted.

Promotions, discounts, introductory offers, packages, and special pricing:

1. May be available for a limited time;
2. May be limited to participating locations, providers, services, or products;
3. May have eligibility or redemption restrictions;
4. May not be combined unless expressly stated;
5. May exclude taxes, gratuities, or certain products and services;
6. May be subject to availability; and
7. May be modified or withdrawn before purchase, subject to applicable law.

The specific terms disclosed with an offer govern that offer.

SECTION 8 — RETURNS, REFUNDS, SHIPPING, AND ORDER ISSUES

Product returns, exchanges, refunds, shipping, damaged items, incorrect items, and order problems are governed by the applicable Bella Santé Return Policy and Shipping Policy disclosed on the website or at the time of purchase.

You should review those policies before completing a purchase. Nothing in these Terms limits any non-waivable rights or remedies available under applicable consumer-protection law.

Returns may be restricted for opened, used, personalized, final-sale, clearance, hygiene-sensitive, temperature-sensitive, or otherwise nonreturnable products when the restriction is disclosed and permitted by law.

You are responsible for providing an accurate and complete shipping address. Bella Santé is not responsible for delivery problems caused by an incorrect address supplied by the purchaser, except to the extent required by law.

Claims involving missing, damaged, defective, or incorrect items should be submitted promptly using the contact information provided in the applicable policy.

SECTION 9 — GIFT CARDS AND GIFT CERTIFICATES

Bella Santé gift cards and gift certificates are subject to the terms disclosed at purchase and to applicable law.

Unless otherwise stated in accordance with applicable law:

1. Gift cards may be used toward eligible Bella Santé products or services;
2. Gift cards are not redeemable for cash except where required by law;
3. Gift cards may not be used to purchase another gift card;
4. Promotional certificates or complimentary awards may have terms different from purchased gift cards;
5. The holder is responsible for safeguarding gift-card information; and
6. Bella Santé may require proof of purchase when investigating a lost, stolen, damaged, or improperly used gift card.

Purchased gift cards and gift certificates will be honored for the period required by applicable law. Any expiration date, fee, redemption restriction, or promotional condition will be applied only as permitted by law.

Gratuities will not be deducted from a gift card without the cardholder’s authorization.

SECTION 10 — PACKAGES, SERIES, MEMBERSHIPS, AND PREPAID SERVICES

Packages, treatment series, memberships, subscriptions, and prepaid services may be governed by additional written terms disclosed before purchase.

Depending on the offering, those terms may address:

1. Included services or credits;
2. Recurring charges;
3. Billing dates;
4. Minimum commitments;
5. Cancellation procedures;
6. Renewal;
7. Pausing or freezing an account;
8. Expiration or redemption periods;
9. Provider or location restrictions;
10. Transferability;
11. Missed appointments;
12. Refund eligibility; and
13. Changes to included benefits.

You should review the applicable terms before purchasing. By enrolling or purchasing, you authorize the charges and billing schedule clearly disclosed to you.

Where an offering renews automatically, renewal and cancellation information will be presented in accordance with applicable law. Nothing in these Terms overrides a customer’s non-waivable cancellation or refund rights.

SECTION 11 — ACCOUNTS AND ELECTRONIC COMMUNICATIONS

You may be able to create an online account or use third-party booking and payment tools. You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Notify Bella Santé promptly if you believe your account or payment information has been accessed without authorization.

When you provide an email address or telephone number, you agree that Bella Santé may send transactional communications concerning appointments, purchases, account activity, safety information, or customer-service matters.

Marketing emails and text messages are subject to any consent requested at enrollment and the opt-out methods provided in those communications. Consent to receive marketing communications is not a condition of purchasing goods or services unless expressly permitted by law.

Standard message and data rates may apply to text messages.

SECTION 12 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The website may provide access to tools or services operated by third parties, including appointment scheduling, payment processing, financing, mapping, social-media, review, video, accessibility, analytics, and e-commerce providers.

Third-party services may be governed by their own terms and privacy practices. Bella Santé does not control all aspects of those services and is not responsible for a third party’s independent conduct, availability, security, or policies, except to the extent responsibility cannot legally be excluded.

Your use of an optional third-party service is at your discretion. Review the applicable third-party terms before using it or submitting information.

SECTION 13 — THIRD-PARTY LINKS

The website may contain links to websites, content, products, or services operated by third parties. A link does not necessarily constitute Bella Santé’s endorsement of the third party or its content.

We are not responsible for evaluating or guaranteeing the accuracy, security, availability, products, services, statements, or practices of third-party websites.

Transactions entered into with a third party are between you and that third party. Review the third party’s terms, privacy policy, return policy, and other applicable conditions before completing a transaction.

SECTION 14 — REVIEWS, FEEDBACK, PHOTOGRAPHS, AND SUBMISSIONS

You may choose to submit reviews, comments, ideas, suggestions, photographs, testimonials, or other material to Bella Santé.

You retain ownership of content you create. When you voluntarily submit content for publication or promotional use, you grant Bella Santé a nonexclusive, worldwide, royalty-free license to use, reproduce, display, format, and distribute that content for the purposes disclosed when it is submitted, subject to applicable law and any separate written authorization.

We will not use identifiable treatment photographs for promotional purposes without obtaining any authorization required by law or Bella Santé policy.

You represent that content you submit:

1. Is accurate to the best of your knowledge;
2. Is based on your genuine experience when presented as a review;
3. Does not infringe another person’s rights;
4. Does not disclose another person’s confidential information;
5. Is not unlawful, threatening, defamatory, obscene, fraudulent, or abusive; and
6. Does not contain malicious software or deceptive links.

Bella Santé may moderate or remove content when permitted by law and reasonably necessary to address unlawful content, privacy violations, intellectual-property infringement, harassment, fraud, spam, irrelevant material, or violations of these Terms.

Nothing in these Terms prohibits or penalizes an honest review, lawful consumer communication, report to a government agency, or other activity protected by law.

SECTION 15 — PERSONAL INFORMATION AND PRIVACY

Our collection, use, retention, and disclosure of personal information through the website are governed by our Privacy Policy.

Information collected in connection with treatment or healthcare services may also be governed by additional privacy notices, consent documents, professional obligations, or applicable law.

Please review the Privacy Policy before submitting personal information through the website.

SECTION 16 — WEBSITE INFORMATION, AVAILABILITY, AND CORRECTIONS

We make reasonable efforts to provide useful and current website information. Nevertheless, the website may occasionally contain incomplete, outdated, or inaccurate information relating to services, providers, products, pricing, promotions, locations, availability, shipping, or other matters.

We may correct errors, update information, change website content, or cancel an affected order when permitted by law. If a correction materially affects a transaction you have already completed, we will address it in accordance with applicable law and the relevant Bella Santé policy.

We do not guarantee that the website will always be available, uninterrupted, secure, or free of technical errors. Website maintenance, service-provider problems, internet disruptions, security events, or circumstances outside our reasonable control may affect access.

SECTION 17 — INTELLECTUAL PROPERTY

The website and its content—including text, graphics, logos, names, photographs, videos, designs, icons, software, and other materials—are owned by or licensed to Bella Santé and are protected by applicable intellectual-property laws.

Bella Santé grants you a limited, revocable, nonexclusive, nontransferable right to access and use the website for personal, lawful, noncommercial purposes.

Without prior written permission, you may not:

1. Copy or republish substantial website content;
2. Modify or create derivative works from website content;
3. Sell, license, or commercially exploit website content;
4. Remove copyright, trademark, or ownership notices;
5. Use automated means to scrape or extract website content;
6. Frame or mirror the website; or
7. Use Bella Santé’s name, trademarks, images, or branding in a misleading manner.

SECTION 18 — PROHIBITED CONDUCT

You may not use the website or Bella Santé’s services to:

1. Violate applicable law;
2. Commit fraud or impersonate another person;
3. Harass, threaten, abuse, intimidate, or unlawfully discriminate against another person;
4. Submit knowingly false or misleading information;
5. Infringe intellectual-property, privacy, publicity, or other legal rights;
6. Upload or transmit malware or harmful code;
7. Spam, phish, pretext, scrape, crawl, or improperly collect information;
8. Circumvent security or access controls;
9. Disrupt website operations;
10. Make unauthorized commercial use of the website; or
11. Engage in conduct that threatens the safety, privacy, comfort, or rights of Bella Santé’s clients, personnel, providers, or visitors.

Bella Santé may refuse or discontinue service when a person engages in threatening, abusive, discriminatory, sexually inappropriate, unsafe, fraudulent, or disruptive conduct.

SECTION 19 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its general content are provided on an “as available” and “as is” basis.

Bella Santé does not guarantee that:

1. The website will always be uninterrupted, secure, or error-free;
2. Every website statement will remain current at all times;
3. A particular product or service will be available;
4. A service or product will produce a specific result; or
5. Website content will be suitable for every person or circumstance.

This section does not exclude any warranty, duty, right, or remedy that cannot legally be excluded or limited. Any express product warranty provided by a manufacturer or specific written commitment made by Bella Santé will be governed by its stated terms.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Bella Santé and its owners, affiliates, directors, officers, employees, providers, contractors, agents, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or an online product or service, including lost profits, lost revenue, lost data, or loss of use.

Nothing in these Terms excludes or limits liability for:

1. Gross negligence or willful misconduct;
2. Personal injury caused by negligence where liability cannot legally be limited;
3. Fraud or fraudulent misrepresentation;
4. A violation of non-waivable consumer rights; or
5. Any other liability that cannot be excluded or limited under applicable law.

Any treatment-specific allocation of risk, consent, or acknowledgment will be addressed in the applicable consultation or consent documentation and will apply only to the extent permitted by law.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, the exclusions and limitations in these Terms apply only to the maximum extent permitted by law.

SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Bella Santé and its owners, affiliates, directors, officers, employees, agents, contractors, licensors, suppliers, and service providers from third-party claims, damages, liabilities, and reasonable costs arising from:

1. Your unlawful use of the website;
2. Content you submit;
3. Your infringement of another person’s rights; or
4. Your material violation of these Terms.

This provision does not require you to indemnify Bella Santé for Bella Santé’s own negligence, willful misconduct, or other conduct for which indemnification may not lawfully be required.

SECTION 22 — FORCE MAJEURE

Bella Santé will not be responsible for a delay or failure to perform caused by circumstances reasonably outside its control, including severe weather, natural disasters, fire, utility failure, internet or telecommunications outages, public-health emergencies, government orders, labor disruptions, equipment failure, transportation interruption, supply shortages, or the unavailability of a provider.

This section does not eliminate any refund or other right that applicable law requires under the circumstances.

SECTION 23 — TERMINATION

These Terms remain effective while you access or use the website or Bella Santé’s online services.

You may stop using the website at any time. Bella Santé may suspend or terminate your access when reasonably necessary because of a violation of these Terms, unlawful activity, fraud, threats, security concerns, misuse of the website, or conduct affecting the rights or safety of others.

Provisions that by their nature should continue after termination—including provisions concerning payments owed, intellectual property, disclaimers, limitations of liability, indemnification, and dispute-related matters—will survive termination to the extent permitted by law.

SECTION 24 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 25 — NO WAIVER

Bella Santé’s failure to enforce a provision of these Terms does not waive the right to enforce that provision or any other provision later.

A waiver is effective only when it is made in writing by an authorized representative of Bella Santé.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with the policies, disclosures, consents, and other terms incorporated by reference, constitute the agreement between you and Bella Santé concerning your use of the website and the applicable online transaction.

Treatment consent forms, membership agreements, package terms, promotion terms, appointment policies, and other offering-specific agreements may establish additional terms for the applicable service or purchase.

If an offering-specific agreement conflicts with these general Terms, the offering-specific agreement will control with respect to that offering, except where prohibited by law.

SECTION 27 — GOVERNING LAW

These Terms and your use of the website are governed by the laws of the Commonwealth of Massachusetts and applicable federal law, without regard to conflict-of-law principles.

Nothing in this section limits any consumer right to bring a claim in another jurisdiction when that right cannot lawfully be waived.

SECTION 28 — CHANGES TO THESE TERMS

We may revise these Terms by posting an updated version on this page. Changes become effective on the date stated in the updated Terms unless another effective date is specified.

Changes will not retroactively reduce rights associated with a completed transaction when doing so would be prohibited by law.

You are responsible for reviewing the current Terms when using the website or entering into a new transaction.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Bella Santé Day Spa Med Spa

Email: hello@bellasante.com

Telephone: 617-424-9930

Boston

38 Newbury Street, 2nd Floor

Boston, MA 02116

Lexington

76 Bedford Street

Lexington, MA 02420

Wellesley

190 Linden Street, 2nd Floor

Wellesley, MA 02482

For questions about an appointment, product purchase, gift card, package, membership, refund, or return, please contact Bella Santé using the email address or telephone number above.