Safety & Sanitation Guidelines
The safety of our guests and team remains our highest priority. Our increased focus on disinfecting our environment may cause some disruption. Stick with us as we figure this all out! Please read our guidelines and stay tuned as we fine-tune our opening strategy.
Our Clean Commitment
We will ensure access to hand-washing facilities on site, including soap and running water, and require workers to wash hands frequently as well as before and after each guest. We will have alcohol-based hand sanitizers readily available throughout the spa.
We have installed Guardian Air Treatment Systems. This drastically reduces airborne mold, fungi, bacteria, and viruses by more than 90%.
Our Spas are cleaned and disinfected using EPA registered, hospital grade, biodegradable, nonirritating disinfectants. High traffic areas are sanitized several times every hour.
Laundry is handled with clean, gloved hands and stored in designated closed containers or plastic bags. All laundry is single use before laundering. Soiled linens are transported to the laundry area in designated closed containers.
All employees will become certified in Barbicide + Barbicide COVID-19 and Rejuvenate disinfectants prior to returning to the workplace. All employees will be educated on disease prevention before returning to the workplace.
All employees will be required to wear proper PPE as it pertains to their department including masks, protective eye wear and gloves which will be changed between guests.
Each area will be sanitized between guests and each treatment room disinfected between each guest. All tools will be disinfected and autoclaved. Single use items will be disposed of after each use.
In compliance with government regulations, waiting rooms and lounge areas are closed. Locker rooms are accessible for rest rooms use only. Few amenities will be available upon request.
Beverages and snacks will not be offered. We encourage guests to bring their own water if needed.
High-touch items such as blankets, pillows, magazines, and product testers have temporarily been removed.
Plexiglass partitions have been installed.
An appointment is required.
Appointments require a credit card on file. Receipts will be email only.
Health guidelines will be communicated upon booking an appointment via a “You’re Booked” email, but must be filled out 24 hours prior to your visit. Guest temperatures will be checked via touch-less thermometer. .
Due to limited capacity, our cancellation policy has been changed to require 48 hours notice to avoid a cancellation fee. Charges will be waived due to illness.
For your safety and ours, a proper face mask is required to enter the spa and for the duration of the visit. A bandana, handkerchief, scarf or shirt is not acceptable. We recommend guests wear a disposable mask, as there is a chance masks may be stained during treatment. Facials, Facial Treatments and certain Facial Wax procedures are considered “Mask-Off” Treatments. Guests will remove their masks in the treatment room for the service, but must wear a mask when exiting the room and checking out.
A $5 fee will be added to your service ticket at the completion of your appointment to support our additional supply costs of required PPE for staff and clients.
Unless the guest is a minor, or there is a medical need, we will be practicing, a no companion policy.
Guest temperatures will be checked via touch-less thermometer.
Concierge will direct all guests to our sanitary areas where they will be asked to wash their hands before escorting them to their treatment area.
Guests will be escorted to the front desk immediately after service. The locker room will be closed. We ask that guests leave the facility when their service is completed.
Please understand that for your health and safety, we are not able to process any returns of any kind. Until further notice, all product sales are final.