Safety & Sanitation Guidelines
The safety of our guests and team remains our highest priority. Our increased focus on disinfecting our environment may cause some disruption. Stick with us as we figure this all out! Please read our guidelines and stay tuned as we fine-tune our opening strategy.
Our Clean Commitment
We will ensure access to hand-washing facilities on site, including soap and running water, and require workers to wash hands frequently as well as before and after each guest. We will have alcohol-based hand sanitizers readily available throughout the spa.
We have installed Guardian Air Treatment Systems. This drastically reduces airborne mold, fungi, bacteria, and viruses by more than 90%.
Our Spas are cleaned and disinfected using EPA registered, hospital grade, biodegradable, nonirritating disinfectants. High traffic areas are sanitized several times every hour.
Laundry is handled with clean, gloved hands and stored in designated closed containers or plastic bags. All laundry is single use before laundering. Soiled linens are transported to the laundry area in designated closed containers.
All employees will become certified in Barbicide + Barbicide COVID-19 and Rejuvenate disinfectants prior to returning to the workplace. All employees will be educated on disease prevention before returning to the workplace.
All employees will be required to wear proper PPE as it pertains to their department including masks, face shields/protective eye wear and gloves which will be changed between guests.
To comply with social distancing, employees will remain 6 feet apart. One concierge, will be permitted behind the front desk at a time. During breaks, employees will leave the premises as common areas will be closed or extremely limited.
Each area will be sanitized between guests and each treatment room disinfected between each guest. All tools will be disinfected, autoclaved, UVd or (if single use) disposed of after each use.
Employees will be evaluated upon entering the facility including a temperature check. Any employee with a temperature will be sent home and will not return to work without a doctor's written consent.
In compliance with government regulations, waiting rooms and lounge areas are closed. Locker rooms are accessible for rest rooms use only. Few amenities will be available upon request.
Beverages and snacks will not be offered. We encourage guests to bring their own water if needed.
High-touch items such as blankets, pillows, magazines, and product testers have temporarily been removed.
All guests are asked to limit personal belongings to: keys, cell phone, and water bottle (if needed).
We will be following social distancing guidelines. Floor markers have been installed to direct the flow of human traffic and to maintain as little overlap as possible.
Plexiglass partitions have been installed at our front desk.
Doors to commons areas will be propped open where possible.
An appointment is required. The state guidelines mandate that guests make an appointment in advance to receive services. We will not be accepting walk-ins until further notice.
Online booking will not be available at this time. Guests may book appointments by calling 617.424.9930
Appointments require a credit card on file. No cash exchanges at this time. Venmo is encouraged and recommended for gratuities. Receipts will be email only.
Guests will receive a call and/or text confirmation message the day before their appointment. Health guidelines will be communicated at this time. Guests will be required to complete a health check prior to entering any of our facilities.
Due to limited capacity, our cancellation policy has been changed to require 48 hours notice to avoid a cancellation fee. Charges will be waived due to illness.
All guests are required to wear face masks for the duration of their visit. We strongly recommend wearing a disposable mask, as there is a chance masks may be stained during treatment.
A $5 fee will be added to your service ticket at the completion of your appointment to support our additional supply costs of required PPE for staff and clients.
Unless the guest is a minor, or there is a medical need, we will be practicing, a no companion policy. Guests will be seen one at a time.
Our indoor waiting areas, locker rooms and lounges are temporarily closed. Guests will be directed to text their name and appointment time upon arrival before entry. The text will be received by our software system, alerting the team who will then instruct the guest when is safe to enter and report to the desk where they will receive further direction.
Guest temperatures will be checked via touch-less thermometer.
Concierge will direct all guests to our sanitary areas where they will be asked to wash their hands or use hand sanitizer before escorting them to their treatment area.
Guests will be escorted to the front desk immediately after service. The lounge and locker room will be closed. We will not have a relaxation area or nail drying area during this time. Guests are expected to leave the facility when their service is completed.
Retail purchases will be handled by a gloved employee. Product recommendations and questions will be managed by all team-members as needed.
We ask guests to reschedule appointments from home as to expedite the departure of guests to aide in limiting the amount of people in the facility.
Product returns or exchanges are not permitted. Our return policy restrictions will be waived during this time.