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Spa Safety Protocol

woman receiving a facial

Safety & Sanitation Guidelines

handThe safety of our guests and team remains our highest priority. Our increased focus on disinfecting our environment may cause some disruption. Stick with us as we figure this all out! Please read our guidelines and stay tuned as we fine-tune our opening strategy.

Our Clean Commitment

water fountainWe will ensure access to hand-washing facilities on site, including soap and running water, and require workers to wash hands frequently as well as before and after each guest. We will have alcohol-based hand sanitizers readily available throughout the spa.

blowing airWe have installed Guardian Air Treatment Systems. This drastically reduces airborne mold, fungi, bacteria, and viruses by more than 90%.

hair dresser toolsAll tools, stations, and work areas are sanitized in between each guest. Every employee has been certified in proper sanitation and disinfection procedures. These procedures are consistent with the highest industry standard and with CDC and OSHA regulations.

cleaning bucketOur Spas are cleaned and disinfected using EPA registered, hospital grade, biodegradable, nonirritating disinfectants. High traffic areas are sanitized several times every hour.

towel hanging on barLaundry is handled with clean, gloved hands and stored in designated closed containers or plastic bags. All laundry is single use before laundering. Soiled linens are transported to the laundry area in designated closed containers.

Employee Requirements

gloved handAll employees will become certified in Barbicide + Barbicide COVID-19 and Rejuvenate disinfectants prior to returning to the workplace. All employees will be educated on disease prevention before returning to the workplace.

employee wearing ppeAll employees will be required to wear proper PPE as it pertains to their department including masks, protective eye wear and gloves which will be changed between guests.

two men working togetherTo comply with social distancing, employees will remain 6 feet apart. One concierge, will be permitted behind the front desk at a time. During breaks, employees will leave the premises as common areas will be closed or extremely limited.

cleaning bucketEach area will be sanitized between guests and each treatment room disinfected between each guest. All tools will be disinfected, autoclaved, UVd or (if single use) disposed of after each use.

thermometer Employees will be evaluated upon entering the facility including a temperature check. Any employee with a temperature will be sent home and will not return to work without a doctor's written consent.

Precautions

gloved handIn compliance with government regulations, waiting rooms and lounge areas are closed. Locker rooms are accessible for rest rooms use only. Few amenities will be available upon request.

bottle crossed outBeverages and snacks will not be offered. We encourage guests to bring their own water if needed.

hand touching folderHigh-touch items such as blankets, pillows, magazines, and product testers have temporarily been removed.

purseAll guests are asked to limit personal belongings to: keys, cell phone, and water bottle (if needed).

distanceWe will be following social distancing guidelines. Floor markers have been installed to direct the flow of human traffic and to maintain as little overlap as possible.

deskPlexiglass partitions have been installed at our front desk.

doorsDoors to commons areas will be propped open where possible.

Scheduling Appointments

calendarAn appointment is required. The state guidelines mandate that guests make an appointment in advance to receive services. We will not be accepting walk-ins until further notice.

credit cardAppointments require a credit card on file. Venmo is encouraged and recommended for gratuities. Receipts will be email only.

doctorGuests will receive a call and/or text confirmation message the day before their appointment. Health guidelines will be communicated at this time. Guests will be required to complete a health check prior to entering any of our facilities.

clockDue to limited capacity, our cancellation policy has been changed to require 48 hours notice to avoid a cancellation fee. Charges will be waived due to illness.

Upon Arrival

maskFor your safety and ours, guests are required to wear face masks to enter the spa and for the duration of the visit. We recommend guests wear a disposable mask, as there is a chance masks may be stained during treatment. Facials, Facial Treatments and certain Facial Wax procedures are considered “mask-off” Treatments. Guests will remove their masks in the treatment room for the service, but must wear a mask when exiting the room and checking out.⁠

credit cardA $5 fee will be added to your service ticket at the completion of your appointment to support our additional supply costs of required PPE for staff and clients. 

employeeUnless the guest is a minor, or there is a medical need, we will be practicing, a no companion policy. Guests will be seen one at a time.

automobileOur indoor waiting areas, locker rooms and lounges are temporarily closed. Guests will be directed to text their name and appointment time upon arrival before entry. The text will be received by our software system, alerting the team who will then instruct the guest when is safe to enter and report to the desk where they will receive further direction.

thermometer Guest temperatures will be checked via touch-less thermometer.

hands washConcierge will direct all guests to our sanitary areas where they will be asked to wash their hands or use hand sanitizer before escorting them to their treatment area.

Upon Departure

maskGuests will be escorted to the front desk immediately after service. The lounge and locker room will be closed. We will not have a relaxation area or nail drying area during this time. Guests are expected to leave the facility when their service is completed.

spa productsPlease understand that for your health and safety, we are not able to process any returns of any kind. Until further notice, all product sales are final.