This position is responsible for performing professional nail, hand and foot treatments.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Discuss nail services and treatments with clients
- Remove and apply a neat nail polish
- Exfoliate and remove rough skin from hands and feet
- Clean and trim nails
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
- Adhere to Bella Santé spa standards by performing prep work and properly clean and restock the area as required and complete Star duty when assigned.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
GENERAL DUTIES AND RESPONSIBILITIES:
- Be on time for your shift.
- Possess ability to work without direct supervision and contribute to a culture of peer accountability.
- Maintain a positive attitude and uphold company core values and Bella Santé commitment.
- Attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
EDUCATION/LICENSES/CERTIFICATIONS:
This position must hold and maintain a current Massachusetts state license..
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- If an offer is made, employment may be contingent upon the successful completion of a CORI check.
- Possess a thorough knowledge of nails, including a basic knowledge of hand and foot massage techniques.
- Must possess a neat application of polish.
- Capacity and commitment to learn the product and service knowledge necessary to effectively provide and to meet the needs of our guests.
- Possess ability to work without direct supervision and contribute to a culture of peer accountability.
- Ability to work well independently and as part of a team.
- Detail oriented and ability to multi-task.
- Enjoy working with people and possess a friendly and outgoing personality.
- Be flexible with your schedule, supporting the needs of the spa.
- Excellent communication and listening skills, as well as basic computer knowledge.
SUPERVISORY RESPONSIBILITY:
This position has no direct supervisory responsibilities.
PHYSICAL DEMANDS:
- Sit for long periods of time.
- Repeat same movements.
- Use their hands to handle, control or feel objects, tools or controls.
- Use fingers to grasp, move or assemble very small objects.
- Use one or two hands to grasp, move or assemble objects.
TRAVEL:
Local travel to meetings and training may be required.
PERFORMANCE STANDARDS:
Performance will be discussed with the Spa Director on a regular basis