Bella Santé is seeking a polished and service-focused Guest Service Representative to join our Concierge and Call Center team. We are looking for someone who communicates with warmth, professionalism, and attention to detail while creating a calm and supportive experience for every guest.
Our work is guided by four core values: Connect, Anticipate, Reflect, Empower.
Position Summary:
The Guest Service Representative is responsible for assisting current and prospective guests over the phone, managing reservations, answering questions regarding services and policies, and supporting a seamless guest experience from the first interaction onward.
Key Responsibilities:
- Answer incoming guest calls with professionalism and warmth
- Book, modify, and manage appointments accurately and efficiently
- Provide detailed information regarding services, products, pricing, and spa policies
- Maintain accurate guest notes and reservation details within booking systems
- Support guest satisfaction through thoughtful communication and problem-solving
- Collaborate with Concierge teams and Spa Leadership to ensure smooth daily operations
- Maintain composure and professionalism in a fast-paced call environment
- Protect guest confidentiality and maintain attention to detail in all interactions
Who this Role is For
You enjoy helping people feel comfortable, informed, and cared for. You communicate calmly under pressure, pay close attention to details, and understand that every guest interaction contributes to the overall Bella Santé experience.
What it Feels Like to Work Here
The environment is collaborative, polished, and guest-centered. The focus is on thoughtful communication, consistency, teamwork, and creating an experience that feels supportive and professional from beginning to end.
What Sets You Apart
- You communicate with warmth, clarity, and professionalism
- You remain composed and solution-oriented during busy moments
- You value consistency, teamwork, and attention to detail
- You enjoy building genuine connections with guests
- You understand the importance of polished hospitality
Qualifications
- Strong customer service and interpersonal communication skills
- Professional phone presence and communication abilities
- Strong organizational and computer skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays as needed
- Appointment booking software experience preferred
- Previous hospitality, wellness, or guest service experience preferred
- If an offer is made, employment may be contingent upon successful completion of a CORI check
